Frequently Asked Questions
Please fill out the fields in the BULK ORDER menu with the correct data, Our sales staff will be in contact with you soon (usually less than 24 hours), the data you enter will be used for your shipping address. You can convey your intentions or ask questions related to bulk orders in the Message column. for bulk orders you will get a special price.
Yes. For bulk orders you can order mixed strains with minimum 1kg / Strains. to guide you what strains we have, please open the BOGDI KRATOM product catalogue and price list for bulk order link that we attach to the BULK ORDER menu.
No. If you interested to test our quality, we recommended to try small orders before placing bulk orders.
We use DHL, UPS, EMS, Air Cargo, and Container 20″/40″.
You can choose which courier you want, but we sometimes replace the courier of your choice with a courier who is better prepared to deliver your package. the development of the kratom issue which we continue to monitor allows us to decide better which courier will be the choice.
| 1 – 4.999 | EMS / DHL / UPS |
| 500 – 26.000 | AIR CARGO |
| 1.000 – 26.000 | CONTAINER 20″/40″ (LCL / FCL) |
As long as we are contacted before your order leaves our warehouse, we are able to change your delivery address. Please submit a ticket with your full name, order number, email address, and the new shipping address you would like your order sent to. Once received we will update your order to reflect the new delivery address.
We will send your order after your payment is clear in our account, please send us confirmation of payment has been made (for international bank transfers, funds usually arrive in our account within 3 working days). For big orders, we will produce your order after payment with our engine capacity of 875Kg / Day. (we will inform you about the development of the production and packing step by step)
When the package is ready, we will contact the courier to pick up the goods in our warehouse. after the courier gives us the tracking number we will immediately inform you.
Additional questions that we haven’t listed can be submitted to our support staff by clicking the Contact Us link in the side menu. Or you can send us an email at cs@bogdikratom.com
